Guest Houses in Thiruvanaikoil
https://www.maduraa.in/guest-houses-in-thiruvanaikoil/
Guest houses in India have been synonymous with home stays,
reasonably priced accommodation and a casual setup. Not any more – with hotel
aggregators, OTAs and even star hotels getting into the alternative
stay market, the market is evolving fast. Customer expectations are higher than
they have ever been and service standard are only on their way up.
The personalization of guest experience before their arrival is
no longer a luxury but a mandatory requirement for the hoteliers to survive. At present, most
travellers book a hotel to experience a pampered feeling than just to stay in a
comfortable hotel room.
Let’s look at some of the simple ways to enhance their pre-arrival experience.
. Let’s look at some of the simple ways to enhance their
pre-arrival experience.
1) Confirm the booking
This should be the first point of contact you must make with the guest after they have finished booking.
Start with emailing your guests, thanking them for booking with your hotel and then
include the details of their booking. Finally, attach your social media
profiles at the bottom of the e-mail to enable them to connect with them if any
issue arises. This way, you indicate to them that you are concerned about their
needs and that you are ever-ready to help them.
2) Customize their experience
Each and every guest has their personal preferences like a
cotton bed sheet, a room with beautiful scenery, a place to smoke, and so on.
Send them a survey over mail, a week before their arrival, to know
more about their preferences. This reduces the hassle for both the staff as
well as the guest. This will help the guest have a seamless hotel experience and also help the
employee’s full fill last-minute guest requests.
3) Up sell strategically
It makes no sense for you to offer a romantic hotel stay for two
to a family of five. It will be better to offer a family, a family-style
activity and romantic dinner only to couples. Use the information collected
from your customer surveys and offers the up sell strategically to increase bookings which in
turn will increase the revenue of the hotel too.
4) Give a reminder for booking.
This should be the last pre-arrival communication that has to be
sent a day before their booking date, just to remind your guests of their hotel stay and
check-in policy. This opportunity can also be used to subtly indicate how
enthusiastic the hotel is for the guest to visit.
The Maduraa Hotels is proud to provide such
seamless guest experiences in the past and hope to continue to do so. Stay with
The Maduraa Hotels for a stay that you will never forget.
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